Glasgow Airport (GAL) Increases Passenger Satisfaction with Ariadne CHALLENGE On the 24 th of August 2017, in an open letter to the EU Council of Ministers, the international air transport associations IATA, A4E, AIRE, ERA and ACI Europe have expressed their concerns about the “chaotic implementation of EU Regulation 458/2017”, which requires airports to minimize queue times. Additionally, the airport was in search for approaches that will enable them to increase their non-aeronautical revenue since it has not become an essential source of revenue. As a result, the airport was searching for: • An efficient method to quantify the queueing time in security and passport control areas • A mechanism that can predict waiting times before they even begin forming • A met

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