Getting the technology right removes all barriers to success for rural agency When Gail Gerntrup arrived at Hospice of Okeechobee in Okeechobee, Florida, she knew job one as CEO was to get the small, rural agency off of paper and onto some type of EMR. With a background in nursing, she also knew how to tread into this territory. “I had come from some hospice and product nightmares, so I knew from those previous experiences what we needed to avoid,” explains Gerntrup. “And as a clinician, I knew what the team needed to take the best care of our patients.” The challenge: round-the-clock charting in good times and in bad In addition to finding a hospice system that documented the way clinicians need it to, one of the biggest challenges for Hospice of Okeechobee was a system that

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