TECHNOLOGY CHALLENGE General Networks offers a cloud based ITIL product for automating business processes. It was a perfect solution for their clients in many aspects, but they couldn’t offer a digital legal agreement solution. “Our clients would have to shift out of that product, and use either paper or, even better, they would use DocuSign,” says Todd Withers, President and Chief Technology Officer at General Networks. The company needed a fast, secure, and efficient way to complete agreements and needed a seamless integration with its existing platforms. SOLUTION General Networks began designing its own custom integration utilizing DocuSign’s open API. Although they had been a DocuSign user for many years, collaboration and partnership towards the integrated solution took thin

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