Overview Gen-i manages Micro Focus® Unified Com- mu nications (UC) for over 3000 clients across Australia and New Zealand. Network perfor- mance issues can have dramatic effects on clients’ businesses, so the company endeav- ors to meet internal service level agreements (SLAs) and those it develops with each client. Challenge End users of Unified Communications demand a particularly high standard of performance and availability. According to Ron Murray, ICT outsourcing business manager at Gen-i, this and recent changes in UC technologies led the company to strongly consider investing in reporting and infrastructure analysis tools to improve SLAs for IP telephony services. “Unified communications is changing the marketplace and organizations now have in- frastructures that are c

Join for free to read