Situation An automotive customer set even higher expectations for the quality data reporting of its supplier, a mid-sized, Midwest-based plastics company. On top of his regular duties, the supplier’s Quality Manager (QM) now must find time to select and implement a new real-time SPC system. Critical issue The QM has to research the marketplace to choose and implement the best real- time SPC software system for his company. Reason The QM doe

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