Gaining Physician Support for a Tele- ICU Program Background A mid-sized regional medical center (RMC) in the southeast evaluated their internal programs in pursuit of continuous performance improvement and found that their intensive care unit (ICU) operations could be elevated through additional specialized patient care. Critical care in the RMC’s ICU was provided by primary care physicians and staff physicians, which included hospitalists, a pulmonologist and an endocrinologist. Clinical leadership believed the level of ICU care provided was reliable, but supplementing existing coverage with specialized intensivist expertise would improve overall ICU patient outcomes. Furthermore, medical leadership sought a solution which would also allow staff physicians to maximize their time

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