1 Gaffey Home Nursing & Hospice (Gaffey), Northern Illinois’ premier home care and hospice agency, has been providing compassionate home nursing and hospice care for over 25 years. The organization is committed to protecting patients’ privacy and allowing families and individuals to achieve their highest level of personal freedom with dignity and pride. In 2014, the agency was struggling to manage a large volume of manual paper processes including intake and tracking outstanding doctor’s orders. Additionally, accessing applicable paper documents for compliance and clinical analysis was sometimes problematic especially for staff in the field. Supply and equipment costs and FTE numbers were steadily rising within the back-office. In order to continue its important work in the comm

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