In 2009, Fuji Xerox Asia Pacific selected remote IT support tool Rescue to increase customer satisfaction across 4 countries in Asia Pacific. Seven years on, Fuji Xerox Asia Pacific is now providing regional support in 14 countries and is uncovering new revenue streams for the company and its clients. CHALLENGE Fuji Xerox Asia Pacific has 100+ support engineers in technical support centres based in Sydney, Australia, Seoul, South Korea and Kuala Lumpur, Malaysia. Despite a mature online support function – FAQs, self-help and technical helpdesks – and sophisticated call centres across Asia Pacific, Fuji Xerox wanted to take its customer support to the next level. To achieve this, Fuji Xerox needed a remote access tool to not only enable remote technical assistance, but drive pr

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