1 July 2021 From weeks to days: Building a faster home loan journey in Australia What’s inside 2 Executive summary Chapter 1: Embracing the future of digital mortgages Chapter 2: What needs fixing in the current home loan process? Chapter 3: A smoother customer experience Chapter 4: Powering the new journey with cloud and data Chapter 5: What do customers want? Conclusion and implications 3 Executive summary \Embracing the future of digital mortgages Australia’s home loan market is a high-value one. Currently, 25 million people live in 10.3 million homes worth a collective $6.6 trillion. Of these, 6 million have mortgages against them, worth a collective $2.1 trillion. And with the COVID-19 real estate boom, the value of this market is rapidly growing in value. But banks ar

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