This case study describes how Westrock Coffee used SafetyChain to unify previously siloed operations across legacy and new facilities, improving visibility, communication, and real-time data capture. By involving frontline operators in the transition and replacing paper-based processes with guided digital workflows, the company reduced errors, strengthened reporting, and improved decision-making across departments. The results included saving 400+ labor hours and achieving a 10% productivity boost, while enabling real-time tracking of GMP trends, deviations and resolutions, customer complaints and holds, cost-of-quality metrics, and site-specific issues. Westrock plans to expand reporting, add more API integrations from production, and move toward full cross-facility standardization for fa

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