ERIK’S BIKE BOARD SKI CASE STUDY From gnarly wipeouts to rad freeriding with SD-WAN As the Midwest’s leading bike, ski and board retailer, ERIK’S core business principles include professional staff, unbeatable customer service and remarkable product expertise— all in a friendly store environment. To support the company’s goal of delivering the best customer service in their industry, ERIK’S needed higher resiliency and more bandwidth for its proprietary operating system, database and voice communications. At a glance Industry Retailer Customer 30 stores across 6 states Challenges Limited bandwidth Limited IT resources Unreliable phone system No network redundancy Solutions SD-WAN ConciergeTM Broadband connections (cable and cellular) Results Reliable voice services Fully manag

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