Case Study

From Fragmented Intake to Seamless Operations: How JAGGAER Helped Multnomah County Unlock Local Government Excellence

From Fragmented Intake to Seamless Operations: How JAGGAER Helped Multnomah County Unlock Local Government Excellence

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JAGGAER helped Multnomah County modernize its procurement operations by implementing a unified, customizable eProcurement platform that improved transparency, policy alignment, and compliance through centralized documentation and custom request forms. This streamlined workflows across 15+ business lines, enhanced approval speed and accountability, reduced manual efforts, and supported emergency response agility. The platform increased supplier diversity, enabled efficient risk management, and positioned procurement as a strategic value center, making countywide procurement faster, more transparent, and cost-effective.

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