Crabtree & Evelyn is an international retailer of body, fragrance and home care products with stores around the world. Conosco provided emergency support during a reorganisation and now provide long-term support to 20 UK stores and the London Head Office. UK reorganisation threatened by IT implosion Early in 2017 Crabtree & Evelyn decided to outsource the operations of its Welsh distribution centre – but there was a snag: their UK server infrastructure and IT team were also based there. The replacement IT manager, Devang Kalariya, was faced with 20 shops and a London office of 100 staff to support, a dozen critical and frail servers to move to London within four weeks, a rollout of a new shop EPOS system, an overrunning SAP implementation project to manage – and no en

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