enquiry@bighand.com bighand.com Up to their ears in dictation Heaney Watson already used Digital Dictation software, but it wasn’t enough. They had a huge backlog of work and secretaries were spending more time prioritising their workloads than they were actually getting the work done. The situation wasn’t sustainable, and it was having a knock-on effect on quality, efficiency and client service. They needed to get back to focusing on the

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