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From ATG To Oracle Service Cloud - Why Suddenlink Chose CPI

From ATG To Oracle Service Cloud - Why Suddenlink Chose CPI

Communications Products inc
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From ATG to Oracle Service Cloud - Why Suddenlink Chose CPI Success Story© 2014 Communications Products, Inc. All rights reserved. 800.999.0197 • 7301 East 90th Street, Suite 111 • Indianapolis, IN 46256 • www.commprod.com Page 2 Success Story From ATG to Oracle Service Cloud - Why Suddenlink Chose CPI The Challenge The 48 agents in Suddenlink’s iCare department (where all customer chat and email conversations are routed) had been using Orac

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