Scenario Freebridge Community Housing manages around 7,000 homes and 17 sheltered schemes in West Norfolk. As part of a wider long-term upgrade of their communicati ons infrastructure, Freebridge needed to upgrade their existi ng digital call- centre platf orm to a Uni? ed Communicati ons system to enable their call centre agents to deal with enquiries e? ecti vely. Solution Having already deployed Microsoft Lync to Freebridge’s other int

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