The mission of Fred Hutchinson Cancer Research Center is the elimina- tion of cancer and related diseases as causes of human suffering and death. The Center conducts research of the highest standards to improve prevention and treatment of cancer and related diseases. Their world- renowned researchers have received three Nobel Prizes and many other major awards. Challenges • Inefficient, manual paper based process takes 8 staff 2 hours to record deliveries. • 48 man-hours per/day to deliver to recipients. Struggle to deliver same day of receipt. Many are lost and replaced—very expensive. • Paper documents attached to parcels, bad internal address, no standards for high-cost items. • Alerts and notifications difficult to fulfill, no standard service levels, outdated staff addres

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