CASE STUDY Franklin Woods Community Hospital Focus on Patient-Centered Care and Communication Improves Staff Efficiency, Patient Experience with Vocera Communications System Challenge Like hospital systems across the country, Mountain States Health Alliance (MSHA) was facing lengthy admitting times, communication delays and breakdowns at two of their outdated healthcare facilities. These challenges were among the factors which prompted MSHA to build a new community hospital to focus on patient safety, patient-centeredness and communication. Their solution was to build Franklin Woods Community Hospital to replace North Side Hospital and Johnson City Specialty Hospital with a tremendous emphasis on providing patient-centered care within a healing environment. In planning for the new f

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