case study When internist Dr. David A. Wait was part of a group practice, he was continually frustrated by the mess of papers, charts, test results, medication lists, and dictation that overflowed his desk. “The most important item, such as a positive stress test, was always on the bottom,” he remembers. It took 2-4 weeks to get dictated notes typed and put into charts. Dr. Wait himself spent hours each day completing records and worried that

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