Banks can sometimes earn a reputation for being “old school” institutions. Being heavily regulated they tend to be conservative about how data is accessed and shared, and in many cases technol- ogy is viewed as just another cost of doing business. But MidSouth Bank sees things differently. Senior management at this Louisiana-based finan - cial institution recognized that technology can be a valuable resource for enabling new levels of busi- ness efficiency, delivering an enhanced customer experience—even as a means to reducing costs rather than increasing them. However, the bank’s IT infrastructure was aging and no longer supported its strategy of innovation and expansion. That’s when Daniel Hereford, MidSouth’s senior vice president and chief information officer, stepped in. T

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