Case Study Fortune 20 Electronics Company Optimizes Jira and Confluence for ITSM Best Practices ©2020 Praecipio Consulting Fortune 20 Electronics Company Optimizes Jira and Confluence for ITSM Best Practices 1 Overview Problem, change, and incident management requires ITSM best practices and properly configured tools in order to be effective. This is especially true for a Fortune 20 Enterprise that needs scalable processes (and the software to support it). When our client, a global electronics leader, recognized their need to have their Atlassian applications reflect and facilitate ITIL (Information Technology Infrastructure Library), they turned to us for help. Applying our extensive experience and knowledge with ITIL/ ITSM, we optimized their work practice and patterns an

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