The Village of Glendale Heights, Illinois, replaced its failing 20-year-old phone system with Fortinet’s FortiVoice Unified Communications, cutting costs by more than 50%. The legacy system lacked call queues, remote access, and SIP device support, causing poor service and inefficiency. FortiVoice provided auto attendants, call queues, and integration with emergency buttons, inmate phones, and faxes—all manageable in-house. Rollout across departments took two months, reducing hold times, dropped calls, and IT tickets. Combined with FortiGate, FortiAP, and FortiAuthenticator, the solution halved overall networking and security costs while improving customer service and operational control.

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