An internal SAP customer testimonial from Ford Motor Company highlights the effectiveness of SAP Business Technology Platform (BTP) support through SAP Enterprise Support. Kalyani Lankela, Finance Managing Director, praises the technical support team for their 'extraordinary teamwork' in resolving a 'critical challenge related to refresh cycle time performance.' Ford faced an urgent issue with their financial systems' refresh cycles, impacting operational efficiency. The testimonial emphasizes the support team's 'very sharp, capable, smart, and customer-centric people with strong problem-solving skills,' which led to a successful resolution. This content underscores SAP's commitment to robust enterprise support and the tangible benefits of their BTP platform in optimizing critical business

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