WCAPS, a DC-based nonprofit supporting women of color in peace and security, struggled with payroll issues using Paychex and later Gusto, citing inefficiencies, missing payments, and poor customer service. Gusto’s limited support and vague guidance on worker classification led to further frustration. Switching to ADP’s RUN platform transformed their experience with reliable onboarding, responsive live support, and tailored advice. ADP’s professionalism, helpful tools like Time and Attendance and Employee Handbook Wizard, and consistent customer service have made it a trusted one-stop HR solution for WCAPS.

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