CASE STUDY About Follett Corporation Follett Corporation provides educational services and products to colleges, schools, and libraries, handling the details that make life easier for these organizations. The company operates more than 1,200 bookstores on college campuses and is a wholesaler of pre-owned college textbooks. It also supplies K-12 schools and public libraries with books and audiovisual products. The situation Technology drives every aspect of Follett’s business, from the e-commerce platform in its retail stores to inventory management and logistics systems in its distribution centers and warehouses and the applications used at its headquarters and data centers. Over the years, the company used an early wide area network (WAN) technology like frame relay, then upgr

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