PROBLEM Our client — a Calgary-based well servicing and drilling company — operates close to 200 drilling and service rigs, which are often found in some of the world’s harshest environments. Facing several internal challenges, our client’s maintenance practices were fragmented as a result of high staff turnover. In addition, the company was providing inconsistent oil and fluid samples and experiencing unpredictable sample turnaround time. Such challenges were causing the company to lose hundreds of thousands of dollars in both planned and unplanned downtime, failed equipment and misallocated manpower. In addition, our client’s inefficient management of its maintenance program meant non-standardized record keeping — often times, there was no record of completed equipment mainte

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