unily.com unily.com FLIGHT CENTRE THE SECRET BEHIND THEIR AWARD-WINNING INTRANET Flight Centre: The secret behind their award-winning intranet As winners of Nielsen Norman’s Best Intranet Designs 2019, Flight Centre’s intranet has been globally recognized as a leading digital workplace platform. More than a communications portal, collaboration space or knowledge sharing platform, PILOT, the aptly named intranet, has been configured to support specific business needs, transforming every-day processes and delivering significant productivity gains. This case study will reveal the secret behind Flight Centre’s award-winning intranet, exploring some of the key features of the platform and its impact on business outcomes including employee engagement, company culture and c

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