Company background In 2002 Flexwebhosting became the fi rst organisation to off er an advanced web hosting service for individuals and businesses in the Netherlands. Now one of the largest web hosting providers with more than 60,000 customers, it has registered over 150,000 domain names and houses over 6,500 web servers in diff erent data centers in Amsterdam. The challenge The Netherlands has the highest density of hosting companies in the world with between 300-350 individual providers. Market competition is fi erce and customers expect high levels of service. The economics of running a hosting service in today’s market are tight and to be successful, businesses need to outperform their competitors by providing compelling service off erings to its customers. In 2015 Flexwebhos

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