Flexible Resourcing Within a Contact Centre Environment CASE STUDY Established in 2004, we are the UK’s largest privately-owned Recruitment and HR provider. We deliver agile, ethical and configurable people solutions across the entire Recruitment and HR spectrum. Our mission statement, or quest as we would say, is to create extraordinary people solutions that transform working lives. Background BNP Paribas is a leading provider of consumer finance, loyalty and data services for over 200 nationally recognised UK business partners. They have over 4 million customers and their products and services include credit cards, loans, loyalty programmes and retail finance. At the heart of their Operations function is a state-of-the-art contact centre employing around 500 pe

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