Case Study: F l a g s h i pTHE PROBLEM With 22,500 properties across the east of England, maintaining Flagship’s property portfolio is a huge task, especially whilst minimising the impact on the resident. With plans to innovate their customer journey end-to-end, the Flagship team needed a solution to aid in their ambition of preventative maintenance. With a variety of different property types in their portfolio, from brand new affordable houses to systems-built tower blocks constructed in the 1960’s, no two properties are the same. They all require a variety of different tactics to ensure they remain great homes for their residents. Flagship wanted to identify how they could continue to provide a great service to their residents – whilst ensuring their wellbeing would be safeguarde

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