For Urvashi, finding the right kind of support became critical following an issue with her previous supplier. “We undertook a project to upgrade our server architecture. Despite site visits and a good deal of preparation for what should have been a fairly simple switchover, the experience was far from perfect and we were left without access to certain systems for several days.” Prompted by the difficulties with the project, Urvashi began the search for an alternative supplier and was introduced to Sentis. Says Urvashi: “When I met the people behind Sentis, they demonstrated a refreshing and transparent approach to the way they do business. It wasn’t simply about their IT skills, and that gave me the confidence to switch to them as our supplier of choice.” Case study The C

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