DB Optimizer Case Study FIS Global Quickly identifies and resolves database performance issues with DB OptimizerAccording to Karen Morton, Performance Specialist for the services branch of FIS Global that serves IT outsourcing customers, application availability is a primary concern. “Agents, loan officers, and managers rely on our support for services to run their businesses,” she said. “If there’s a performance issue, hundreds of them could be waiting for applications, and that can impact their ability to generate revenue.” Karen’s organization deployed DB OptimizerTM to support six applications and roughly 80 pre-production and production Oracle databases. The team had been using Oracle Grid Control for identifying and fixing ill- performing code; however there were several drawback

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