WANTED TO STREAMLINE THAT PROCESS AND THEN MAKE SURE THAT WE WERE TAKING THE BEST OF BOTH CORPORATIONS. AND, OBVIOUSLY THE COUPA PROCESS THAT CITIZENS BANK HAD BEEN USING SINCE MAY 2012 WAS THE BETTER OF THE TWO WORLDS. CASE STUDY FIRSTMERIT CORPORATION FIRSTMERIT BANK IMPLEMENTS COUPA FOR BEST IN CLASS PROCUREMENT AND REPORTING CAPABILITIES PAGE 1 of 2 CASE STUDY CUSTOMER FirstMerit Corporation LOCATION Akron, OH INDUSTRY Banking & F

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