infor.com/customers CUSTOMER INNOVATION STUDY First Transit improves maintenance costs with Infor EAM Mobile and Infor EAM hosted in the cloud + Infor EAM is at the core of our strategy. We have reduced our parts expense on average by 3-4% each year since we started using Infor EAM over 10 years ago, and we are continually finding ways to keep that up, most recently by leveraging Infor EAM Mobile to change the way work gets done on our shop floors.” Todd Hawkins SVP Maintenance, First Transit, Inc. “Table of Contents 3 Facts at a glance 4 Executive overview 5 Situation analysis Providing expertise to transportation systems 6 Innovation strategy Leading the way in maintenance Innovation 8 Results Reducing costs and improving customer satisfaction with inventory opt

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