1 CN ePMP CS EDERA 09242013 Challenge Businesses and residential customers in the Vincenza province in rural Italy wanted broadband connectivity, but were forced to wait for service while large service providers focused on urban areas. Telemar spa (www.telemar. it) saw the opportunity to bring Internet connectivity to the region in 1995, and they set out to provide high technology and superior customer service. Once deployed, customer satisfaction with the performance and service was good, word spread that Telemar had made the Internet available, and demand grew. First Class Rural Connectivity Demand for connectivity expanded to include business, public administration and residential broadband access. The network as originally designed was no longer able to provide the through

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