Case Study 1 Istekki is the only company in Finland that provides medical-specific information and communications technology (ICT) applications to the public healthcare sector. Istekki is owned by its customers’ municipalities and their strategic partners, so they can control the quality of its services, guarantee sufficient capacity, and control costs. The company employs about 300 professionals across the ICT and medical technology sectors. As Reijo Kontkanen, director of Istekki, explains, “Finland’s healthcare business is changing because ICT and medical technology are converging. Our customers’ business is to provide healthcare services and municipal services to citizens; while they are not directly interested in ICT technologies, they do deeply care about highly functioning

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