FINDING THE RIGHT RESOURCES FOR THE RIGHT WORK Situation A large company with interests ranging from media to online businesses was operating without clear alignment between its available resources and the portfolio of work, with higher-level attorneys often performing lower-level work. This resulted in stress on internal staff, lagging service delivery and excessive use of outside counsel to handle overflow. Solutions Our professionals: • Conducted an internal workload assessment through a combination of workshops, interviews and surveys, including interviews and surveys of business leaders to better understand their future needs. • Reviewed and analyzed the collected data and compared it to industry benchmarks, paying special attention to similarly situated companies. • Provided

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