Financial Institution Reduces Capacity-related Outages by 20% Case Study T eamQuest specializes in IT Service Optimization CLIENT INFO AT A GLANCEClient Info at a Glance Company: Fortune Global 100 Team Accomplishes More: ¦ Organization achieved a 20% reduction in incidents over the last two years as a result of capacity-related root causes. ¦ Record number of transactions on Black Friday without an increase in calls to call centers. ¦ In

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