Fighting Unfair Chargebacks Through Photographic Proof When it comes to settling disputes over damaged or inaccurate loads, the proof is in the picture. Sealed Air Corp. was experiencing a serious problem with chargebacks. Ostensible reasons for the customer-imposed fines included missed delivery targets, improper labeling, incorrect numerical identification of product, pricing errors and shipment shortages. Customer complaints were becoming all too common. An entire truckload, carrying $80,000 worth of product, might be rejected because of one instance of incorrect packaging. A single misplaced label could prompt the receiver to knock $20,000 off the invoice. Yet there was no way of telling whether the error in question was the fault of Sealed Air, or the result of mishandling

Join for free to read