CASE STUDY The Company Based in Louisville (Kentucky), ISA Fire and Security provides unique expertise in fire, sprinkler, security, and mass notification systems. The company ensures safe and secure environments for its customers. ISA takes care of the design, installation, monitoring, service, and maintenance of fire and security systems with expert teams who understand code and insurance requirements. The Task ISA had an efficient manual process that worked very well in the past, but with the company’s growth, administration costs had started going up. Tracking all the service calls they needed to complete was becoming challenging. It was critical to be able to automate the entire service management cycle while managing inspection contracts and adhering to industry codes. The IS

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