Fidelity Communications wanted a Proactive Network Maintenance solution.
Fidelity Communications wanted a Proactive Network Maintenance solution.
5 PagesCASE STUDY 1.800.909.9441 4501 North Point Parkway, Suite 125 Alpharetta, GA 30022 ZCorum.com | TruVizion.com Facebook.ZCorum.com Twitter.com/ZCorum Fidelity Communications wanted a Proactive Network Maintenance solution. „ The ability to be more proactive in our network maintenance before customers call is a big thing for us.“ We helped them predict the future.FIdelity Communications Proactive Maintenance FIDELITY NEEDED A PROACTIVE NETWORK MAINTENANCE SOLUTION TO PROVIDE BETTER SUPPORT TO THEIR LOCAL RESOURCES IN ORDER TO INCREASE CUSTOMER SATISFACTION. THE STARTING POINT In early 2012, Fidelity Communications acquired 14 cable, phone and Internet systems in four states adding about 30,000 new individual customers to their phone, cable TV and high-speed Internet services. In 20
