Overview FEMSA CSC is the Shared Services Center of FEMSA, which is the world’s largest indepen- dent bottler of Coca-Cola, and the largest bev- erage company in Mexico and Latin America. FEMSA also owns and operates OXXO, the largest and most profitable convenience store chain in Latin America, and is a major share- holder in Heineken beer company, as well as other strategic businesses for packaging and logistics operations. CSC develops most of the consulting projects for the FEMSA busi- ness units, providing consulting services for more than 40 large-scale FEMSA projects each year. Challenge With different projects of varying size and complexity running concurrently, project management was typically fragmented across multiple, non-integrated management solu- tions. “Needles

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