The Challenge They Faced To address declining revenue from traditional voice SMS-based business, XL had embarked on a journey toward data-led business. Their digital transformation saw them adopt initiatives such as an Open API framework to make it easier to connect with partners and modernization of their analytics infrastructure from non-real time to real time processes to drive a more targeted and personalized customer experience. This shift in business strategy put new pressure on their IT infrastructure, which was built around TIBCO BusinessWorks and EMS. They were experiencing operational issues related to the performance limits of EMS, long fail-over times, and lack of support for protocols such as AMQP , MQTT , and REST , directly to the messaging backbone. Lastly, to suppo

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