Protecting customers’ personal information has never been a bigger priority for banks than it is today. Banks must fight to keep up and comply with such regulations as the Gramm-Leach-Bliley Act (GLBA) and the Bank Secrecy Act (BSA), all the while operating efficiently and providing top-notch customer service. But how do banks know, for sure, that they are in full compliance with GLBA and BSA requirements? That’s the question that troubled Chris Cook, the executive vice president at Farmers Bank and Trust in Marion, Ky., before he found CSI’s Compliance Services in 2003. CSI’s Compliance Services provided thorough reviews of Farmers Bank’s GLBA and BSA compliance programs – and has been doing them ever since. A TRUSTED ADVISOR “Their knowledge was key,” said Cook, recalling

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