fusionconnect.com | 888.301.1721 CASE STUDY Family Ford “This phone system has endless capabilities and options to work with any business. ” Tom Maino, Operations Manager The Challenge The Solution Family Ford had been utilizing a basic multi-line telephone system with a limited set of features which experienced technical problems on a regular basis. Each time the bugs in the system popped up, Tom Maino, their Operations Manager, had to troubleshoot with several different organizations to find a solution. “I found myself dealing with 3 different vendors when problems occurred, the hardware company, my phone carrier, and Verizon, all blaming each other, ” Tom explained. “I felt like I was always running around in circles with no help.” Family Ford was looking for a modern phone

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