Fairway Independent Mortgage Corporation Increases QC Audit Productivity by 30 Percent Using ACES Audit Technology
Fairway Independent Mortgage Corporation Increases QC Audit Productivity by 30 Percent Using ACES Audit Technology
2 PagesFairway Independent Mortgage Corporation Increases QC Audit Productivity by 30 Percent Using ACES Audit TechnologyTM Challenge For Fairway Independent Mortgage Corporation, a manual process just wasn’t cutting it anymore. The lender was using Excel spreadsheets and Word docs as the basis for its quality control (QC) reviews, which was causing Angela Stratton, Fairway’s Associate Vice President of Quality Control, a fair amount of anxiety. “There was a high risk of human error with manual data entry. I would wake up at night with the nightmare that someone deleted a formula in one of our reporting Excel spreadsheets,” she explained. “12 different staff members had access to our Master Reporting documents with the power to edit any data field, which posed a huge risk.” Continu
