F-Secure Uses Centercode to Build and Manage 12,000-Person Beta Community Challenge In 2010, F-Secure didn’t have an easy way to manage their beta tests. “Before Centercode, we only had a few individual tools to manage our beta users and projects,” says Topi Hautanen, F-Secure’s Innovation and Early Customer Feedback Manager. “We didn’t have a reasonable way for our beta testers to provide feedback, or to get fresh new testers on board.” F-Secure’s betas involved getting large, diverse groups of people together to try out their products — but they faced challenges from all sides. Beta testers were less engaged because they couldn’t see how their bugs and suggestions were being handled. Developers had no easy way to view relevant feedback or coordinate their responses. The beta team

Join for free to read