Experience Everywhere ‘20 Customer Brief No. 2 – January 2021 As part of Experience Everywhere ’20, customers gathered in 90-minute online User Group meetings. This was an opportunity to meet and learn from peers at other companies. This Customer Brief is a summary of the key themes discussed at the User Groups held in z English for Northern Europe (38 attendees) z English for Americas (56 attendees) z German for DACH region (29 attendees) z French for France, Luxembourg and Swiss Romande (43 attendees) IT REPUTATION SURVEY We polled attendees at two User Groups and an overwhelming 76% felt that the reputation of IT was enhanced during the pandemic. 14% indicated that it stayed the same or worsened. Timing of major initiatives (e.g. O365, MS Teams) had both a positive and negat

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