Introduction Destinology was founded in 2004 by its CEO, Dominic Speakman, to provide luxury, tailor-made holidays online at the best value prices. Backed by a dedicated and experienced team, it prides itself on its reputation for ensuring that its clients receive the very highest level of personal service throughout the holiday process, from the time they book until the time they return home. This reputation has been recognised by the industry as the company received a total of four British Travel Awards in 2012 and 2013. The company is headquartered in Bolton with an additional luxury retail store in Wilmslow, and employs 110 staff across both sites. The challenge - Existing phone system struggling to keep up with growth and more complex demands of the business At its head office in Bolt

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