The case study examines the evolution of virtual team training at a multinational advisory firm, facilitated by Virtual Team Builders (VTB). Initially, training focused on virtual meetings, etiquette, and collaboration tools. As teams mastered these basics, VTB introduced advanced communication and management strategies. In response to COVID-19, training adapted to include microlearning, focusing on quick, flexible lessons. Outcomes included improved performance, stronger collaboration, and higher morale. The study underscores the need for dynamic training programs that evolve with technological, organizational, and workforce changes, ensuring virtual teams remain effective and engaged.

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